Confirming a Return | Rendr

When an order can’t be delivered and needs to be returned, follow these steps to confirm the return and notify the customer.

Log in to the Rendr Dashboard

Access your Rendr Dashboard using your credentials.

Navigate to the order

Locate the specific order that couldn’t be delivered and click on it to view its details. You’ll see a Confirm Return button.

Confirm the return

Select Confirm Return to initiate the return confirmation process. A popup will appear.

Select the returned items status

In the Returned Items dropdown, choose the appropriate status:

All order items were returned – The entire order was returned
Only partial items were returned – Only part of the order was returned
Items were not returned – None of the items were returned

This creates an escalation with Rendr’s Delivery Experience team, who will investigate the whereabouts of the order.

Notify the customer

Under Send notification, choose how to notify the customer:

Email – Sends an email notification
SMS – Sends a text message notification

You can select one or both methods.

Confirm the action

Once all information is filled in, select Confirm Return. The order will be marked as returned, and the customer will be notified according to your selected preferences.