Amending a Delivery
There may be cases where a delivery needs to be updated so more accurate details are provided to complete the booking — for example, updating the delivery type, customer information, or pickup information.
Only users with certain permissions can edit a delivery. If you don’t have permissions but need to edit an order, contact your Account Manager or Rendr’s Support team. Deliveries can only be updated prior to booking.
How to Edit a Delivery
On the Rendr portal, the Delivery, Collection, Products, and Parcels components each have an edit icon. Select it to show the editable fields.
Edit delivery details
Delivery From, Delivery To, and Customer Details can be edited from the Delivery component. Select Confirm Changes to save your updates.
Edit product details
Product Name, SKU, Quantity, and Price can all be updated. Additional products can be added, and existing products can be removed. Select Confirm Changes to save.
Edit parcel details
Parcel Type, Quantity, Width, Height, Length, and Weight can all be updated. Select Confirm Changes to save.
Additional parcel quantity, weight, or dimensions may incur a greater delivery fee than originally quoted.
Add special delivery requirements (optional)
Additional requirements can be added prior to booking, including ID Check, Tailgate, Proof of Age, and other instructions.
Edit collection time and delivery type
Select the edit icon on the Collection component to change the order’s ready-for-collection time. Once updated, select Show delivery options to get a new quote based on the new collection time, then select your preferred delivery method and continue to the confirmation step.