Custom Roles & Permissions

Rendr provides three core roles to suit different operational needs: Brand Admin, Operations Manager, and Store User. Each role is preconfigured with a set of permissions across deliveries, returns, manifests, store management, couriers, and users.

Roles are assigned when inviting or managing a user.

Brand Admin

Brand Admins have complete access and control across the entire Rendr platform, including:

• Creating, updating, and viewing all deliveries, manifests, and return deliveries
• Managing all stores and store metadata
• Full user management: create, update, list, and delete users
• Assigning store-level permissions to others
• Viewing and modifying organisation-level settings

Operations Manager

Operations Managers have full operational capability across deliveries, returns, manifests, and store-level updates. They can:

• Create, amend, and view deliveries
• Create manifests
• Create and amend return deliveries
• Update key store fields (hours, instructions, etc.)
• View and list users, but cannot create, update, or delete users

This role is ideal for central operations, fulfilment supervisors, and regional coordinators.

Store User

Store Users have restricted access focused only on essential fulfilment tasks. They can:

• Create and view deliveries
• Create and view return deliveries
• Create manifests (optional, based on configuration)
• View key store information

They cannot amend store configuration, or delete or list users beyond basic viewing.

This role is best suited to store staff who perform daily fulfilment but don’t manage broader account settings.