Requesting a Refund for Undelivered Orders
Request a refund for a lost or damaged order
If you’ve experienced a lost or damaged order, you can request a refund and Rendr will make things right.
Before submitting a request, make sure you’ve communicated with the recipient and asked them to attempt to locate the parcel at the delivery location.
How to Request a Refund
If your order is lost or damaged, request a refund in your Rendr Delivery Dashboard. On the specific order’s page, select Request a Refund — you’ll be asked some preliminary questions to progress the refund process.
Upon successful submission, you’ll receive an email from Rendr confirming your request has been received. Our team will be in contact within 48 hours with any further questions, and to share the outcome of the request.