How to Create a Re-Delivery
How to Create a Re-Delivery
If a delivery has been returned to the store or could not be completed, you can create a Re-Delivery directly from the Delivery Details page. This guide walks you through the full process — from accessing the original delivery to submitting the new Re-Delivery request.
Select 'Create Re-Delivery'
At the bottom of the Delivery Details page, select Create Re-Delivery. This opens a new workflow that pre-populates important details from the original delivery.
Review and update delivery information
The Re-Delivery page lets you review and adjust fields before creating a new booking:
- Customer details (if required)
- Delivery address
- Parcels / items (quantities, dimensions)
- Special requirements
- Pickup window / ready for pickup time
If a time in the past is selected, the portal shows a warning — update it to a future time to proceed.
Adjust the collection / pickup time
Scroll to the Collection section and choose a valid ready-for-pickup date and time. The system won’t allow bookings if the selected time has passed. Available delivery options refresh automatically once updated.
Review and submit the Re-Delivery
Once you’ve selected your desired delivery option, scroll to the bottom of the page and select Review Changes.
You’ll be prompted to accept Rendr’s Terms of Service and can set Authority to Leave for the order (if ticked, the order will be left in a safe place by the driver). Select Confirm Re-Delivery to create a new delivery job linked to the original one — you’ll be returned to the updated Delivery Details page.
What Happens Next?
- A new Re-Delivery reference is generated
- The delivery moves into its normal booking flow
- You can track progress from the Live Orders or Booked section in Manage Deliveries
If you encounter any issues creating a Re-Delivery, contact support@rendr.delivery or call 1300 697 363.