Manage Deliveries

Once logged in, you can see all deliveries created via your website or through Rendr’s Merchant Booking Portal. The Delivery Overview section shows a summary of all orders, including analytics and performance insights.

You can filter by store, created date, pickup time, and status, or search by consignment or customer name.

Viewing Delivery Details

Click on a delivery in the list to open the quick view panel on the right-hand side. The panel provides:

• Map View – Displays the collection and delivery locations
• Store Name – The store fulfilling the delivery
• Consignment Number – The unique tracking ID for the delivery
• Customer Details – Name and delivery address
• Delivery Information – Delivery type and authority to leave status
• Products – Items included in the delivery
• Parcels – Details of each parcel in the consignment

From the quick view panel, you can:

• View Details – Open the full delivery page with comprehensive information and history
• Print Label – Generate and print the shipping label for the delivery
• Track Order – Open live tracking for the customer’s delivery

Order Statuses

Booking a Delivery

Once an order has been Requested, you can review order information, customer details, and a countdown for when the order needs to be booked by. You must book the delivery before the countdown ends.

Once prepared, select Book Delivery to assign the allocated courier to the delivery.

Printing a Label

Once the delivery has been booked, it will appear with a Booked status. Select Print Label to generate and print the label for driver collection.

Once collected, the order status changes to Collected, and once delivered, the order moves into the Completed tab.

Cancelling an Order

If a delivery needs to be cancelled, search for the order, open the details, and select Cancel Delivery. Orders that are still Not Yet Collected can be cancelled immediately, while those already Collected cannot be cancelled and will require support assistance.