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# Manage Deliveries

Once logged in, you can see all deliveries created via your website or through Rendr's Merchant Booking Portal. The Delivery Overview section shows a summary of all orders, including analytics and performance insights.

You can filter by store, created date, pickup time, and status, or search by consignment or customer name.

## Viewing Delivery Details

Click on a delivery in the list to open the quick view panel on the right-hand side. The panel provides:

* **Map View** – Displays the collection and delivery locations
* **Store Name** – The store fulfilling the delivery
* **Consignment Number** – The unique tracking ID for the delivery
* **Customer Details** – Name and delivery address
* **Delivery Information** – Delivery type and authority to leave status
* **Products** – Items included in the delivery
* **Parcels** – Details of each parcel in the consignment

From the quick view panel, you can:

* **View Details** – Open the full delivery page with comprehensive information and history
* **Print Label** – Generate and print the shipping label for the delivery
* **Track Order** – Open live tracking for the customer's delivery

> **Tip**
>
> Use the quick view panel to rapidly check delivery status, confirm addresses, and action tasks without interrupting your workflow.

## Order Statuses

| Status         | Description                                                                                                                                                                    |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Created        | Delivery has been created on Rendr, but an issue has occurred. Rendr's team is notified and will resolve the issue.                                                            |
| Requested      | Delivery is ready to be booked.                                                                                                                                                |
| On Hold        | Delivery has been put on hold by staff.                                                                                                                                        |
| Booked         | Delivery has been booked and the courier has been notified.                                                                                                                    |
| Assigned       | Delivery has been assigned to a courier.                                                                                                                                       |
| Approaching    | Courier is approaching the pickup location.                                                                                                                                    |
| Collected      | Delivery has been collected.                                                                                                                                                   |
| Delivered      | Order is successfully delivered.                                                                                                                                               |
| Reassigned     | Delivery has been reassigned to another courier since the SLA has not been met. Rendr's team has rebooked with another provider to ensure the customer's expectations are met. |
| Cancelled      | Delivery has been cancelled.                                                                                                                                                   |
| Pending Return | Delivery could not be completed. The order is being returned to the pickup location.                                                                                           |
| Returned       | The delivery has been successfully returned.                                                                                                                                   |

## Booking a Delivery

Once an order has been **Requested**, you can review order information, customer details, and a countdown for when the order needs to be booked by. You must book the delivery before the countdown ends.

Once prepared, select **Book Delivery** to assign the allocated courier to the delivery.

## Printing a Label

Once the delivery has been booked, it will appear with a **Booked** status. Select **Print Label** to generate and print the label for driver collection.

Once collected, the order status changes to **Collected**, and once delivered, the order moves into the **Completed** tab.

## Cancelling an Order

If a delivery needs to be cancelled, search for the order, open the details, and select **Cancel Delivery**. Orders that are still **Not Yet Collected** can be cancelled immediately, while those already **Collected** cannot be cancelled and will require support assistance.

> **Note**
>
> To contact Rendr's Customer Service team about an order, select **Request Cancellation**, or reach out directly:
>
> * [support@rendr.delivery](mailto:support@rendr.delivery)
> * [tech@rendr.delivery](mailto:tech@rendr.delivery)
> * 1300 697 363 (Australia) or +64 9 872 1322 (New Zealand)