Starshipit: Rendr as Carrier | Rendr

Overview

The Rendr + Starshipit integration connects your shipping and fulfilment workflow in Starshipit with Rendr’s domestic delivery services across Australia.

With this integration, you can:

Generate packing slips and shipping labels in Starshipit
Automatically correct and validate delivery addresses
Offer branded tracking and delivery notifications to your customers
Book Rendr deliveries directly when you fulfil orders

This integration is designed for Australian merchants who want to streamline fulfilment and label creation while taking advantage of Rendr’s express and flexible delivery options.

How it works

Starshipit sends order and shipping details to Rendr when a delivery is created
Rendr returns available delivery products and books the delivery
Starshipit manages packing slips, labels, and address validation
Rendr handles delivery fulfilment and tracking

Once set up, your team can simply select Rendr as the courier when fulfilling orders in Starshipit.

What you’ll need

An activated Rendr merchant account
Admin access to Starshipit, with permission to add and configure couriers
Your Rendr credentials, provided by the Rendr team at onboarding:
- Client ID
- Client Secret
- Tenant ID
- Store ID

Before you start: Validate your pickup address

Your pickup address in Starshipit must exactly match the location or store address registered in Rendr. The Rendr team will confirm this address with you at onboarding.

Open the pickup address settings

In Starshipit, go to Settings > General > Pickup address.

Check the address

Confirm the address matches your Rendr location or store address exactly, including street name, suburb, postcode and formatting.

Update if needed

Update the address if needed and save.

Why this matters: If the addresses do not match, deliveries may fail to book or be collected from the wrong location.

Implementation steps

Step 1: Add Rendr as a courier

Log in as an Admin

Add the courier

Go to Settings > Couriers > Add a new courier, then search for Rendr.

Enter your Rendr credentials

Client ID
Client Secret
Tenant ID
Store ID

Enable and save

Make sure Enable Rendr is ticked, then click Save.

Test the connection

Click Test to ensure it works to confirm the connection.

Step 2: Add Rendr services

Configure product codes

In the Add Rendr Services section, click Configure All Product Codes.

Activate your services

Activate the Rendr services you plan to offer:

Product Code	Service
`FAST`	Fast delivery within 3 hours
`FLEXIBLE`	Flexible same day / next day delivery

Save

Click Save.

Step 3: Configure special delivery flags (if applicable)

Starshipit allows you to flag orders that require special handling. These flags ensure Rendr applies the correct delivery procedures.

Inside Rendr Courier Setting, go to “Advanced” tab.

Tobacco

To flag tobacco orders:

Enable the Tobacco flag
Or select “Include line items in requests” to flag on a per-order basis within the order details

This ensures Rendr applies tobacco-specific delivery requirements.

Alcohol

To flag alcohol orders:

Enable the Alcohol flag
Or select “Include line items in requests” to flag on a per-order basis within the order details

This ensures Rendr applies alcohol delivery requirements.

Starshipit Rendr Advanced settings tab showing the Alcohol, Tobacco and Include line items in requests options

Step 4: Configure Rendr shipping rules

Shipping rules automatically assign Rendr as the courier for FAST and FLEXIBLE orders, without affecting your other Starshipit workflows.

Set shipping rules for SAME DAY (FLEXIBLE) Service

Add a new rule

Go to Settings > Shipping > Rules, then click Add a new rule.

Set the condition

Set the Condition = Shipping Method then Contains = flexible (all lowercase).

Set the action

Set the Action = Set Courier & Product Code.

Set the value

Set the Value = Rendr then choose FLEXIBLE Same Day / Next Day.

Save

Click Save.

Set shipping rules for 3 Hour (FAST) Service

Add a new rule

Go to Settings > Shipping > Rules, then click Add a new rule.

Set the condition

Set the Condition = Shipping Method then Contains = fast (all lowercase).

Set the action

Set the Action = Set Courier & Product Code.

Set the value

Set the Value = Rendr then choose FAST 30min - 3hr.

Save

Click Save.

Optional rule: Authority to Leave (ATL)

By default, all Rendr orders are sent with Authority to Leave enabled. You can override this status by adding the following rule:

Add a new rule

Go to Settings > Shipping > Rules, then click Add a new rule.

Set the condition

Set the Condition = Shipping Method then Contains = flexible or fast (all lowercase).

Set the action

Set the Action = Set Authority To Leave.

Set the value

Set the Value = Yes or No.

Save

Click Save.

Step 5: Configure Rendr checkout rates (if applicable)

Only complete this step if you are offering Rendr rates at checkout through Starshipit. Skip it if you use Rendr’s eCommerce app or another integration method for checkout rates.

Once Rendr is connected as a carrier in Starshipit, follow the following steps to configure individual Rendr products as checkout rate options by:

Go to Settings > Shipping > Checkout Rates > Click “Add new shipping option”
Configure courier rates and services
1. Select Carrier – Choose Rendr from the dropdown.
2. Select Product – Choose the Rendr delivery product to offer:
  - FAST (30 min – 3 hr) – for rapid, same-day delivery windows.
  - FLEXIBLE (Same Day / Next Day) – for standard same-day or next-day delivery.
3. Display Name – Set the customer-facing label shown at checkout
  - FAST – “3 Hour Delivery”
  - FLEXIBLE – “Same Day / Next Day Delivery”
4. Margin Type & Value – Apply a margin on top of the base Rendr rate if required (None, Fixed, or Percentage).
5. Estimated Transit Time – Optionally specify the transit time shown to customers.
6. Display Start Time / Display End Time – Restrict when this rate option is available at checkout (e.g. cut-off times for same-day delivery).
7. Group – Assign the rate to a group (e.g. “Rendr Rates”) so it displays alongside other Rendr options at checkout.
8. Click Save.
Repeat this process for each Rendr product you want to offer.

Starshipit Configure courier rates and services form for a Rendr checkout rate

Testing

Testing confirms that orders flow correctly from Starshipit to Rendr before you go live.

Test 1: Create a test shipment

Create a shipment

In Starshipit, create a new shipment as you normally would.

Select Rendr

Select Rendr as the courier.

Complete and save

Complete the shipment details and save.

Success:

The shipment is created with no errors.
A Rendr delivery ID or booking confirmation appears in Starshipit.

Test 2: Check labels and packing slips

Generate or preview the documents

Generate or preview the packing slip and shipping label.

Check the label

Confirm the label shows the correct delivery details.

Check the packing slip

Confirm the packing slip matches the order information.

Success: Documents are generated correctly with accurate details.

Support and troubleshooting

Contact us

If you need assistance, contact Rendr Support.

Channel	Details
Email	support@rendr.delivery
Onboarding	Your assigned Rendr onboarding and integration contact

Common issues

Issue	Cause	Resolution
Reference Error	The order reference in Starshipit is shorter than 3 characters.	Update the order reference or order number to at least 3 characters.
Address Validation Error	The delivery address is not valid.	Correct the delivery address so it meets Australia Post addressing standards.
Object Reference	The carrier returned an error related to the delivery address.	Check and correct the delivery address, then try again.
Address2 Is Invalid	The Address2 field is too long.	Shorten Address2 to 52 characters or fewer.
Credential Error	One or more Rendr credentials were entered incorrectly.	Re-enter your Client ID, Client Secret, Tenant ID and Store ID, then click Test to ensure it works again.