Rendr Delivery Shopify App

Overview

The Rendr Delivery Shopify App allows you to offer Rendr delivery services directly in your Shopify checkout. Once installed, your customers can select Rendr delivery options (3-Hour and Same Day) at checkout while placing an order.

This integration helps merchants:

• Provide flexible delivery choices at checkout
• Display live delivery pricing based on parcel size and destination
• Automatically notify Rendr when orders are placed
• Reduce manual delivery booking work

How it works

1. Shopify sends parcel and address information to Rendr during checkout.
2. Rendr returns available delivery services and pricing.
3. The customer selects a Rendr delivery option (Fast, Same Day or Standard).
4. When the order is placed, Shopify notifies Rendr automatically.
5. Rendr creates a delivery request and manages delivery tracking.

Once booked, delivery status updates can flow back into your fulfilment process.

What you’ll need

• Admin access to your Shopify store, with permission to install apps
• Custom Carrier Rates enabled in Shopify (showing rates at checkout requires third-party carrier-calculated rates)
• Your Rendr credentials, provided by the Rendr team at onboarding:
  • Client ID
  • Client Secret
  • Tenant ID
  • Store ID

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Before you start

Verify that Custom Carrier Rates are enabled on your store

Rendr delivery options require Shopify’s Custom Carrier Rates feature to show rates at checkout. Carrier-calculated shipping rates are available in your shipping settings.

To verify:

1. Log in to Shopify Admin.
2. Go to Settings > Shipping and delivery.

If Custom Carrier Rates are not available, contact Shopify Support and request that Custom Carrier Rates be enabled on your store.

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Implementation steps

Step 1: Install the Rendr Delivery Shopify app

1. Open the Rendr Delivery Shopify App: https://apps.shopify.com/rendr-delivery-platform
2. Click “Install”.
3. Review the requested permissions.
4. Click “Agree and Install”.

Once installed, the app is available under your Shopify Apps:

1. In Shopify Admin, go to “Apps”.
2. Click “Rendr Delivery Shopify”.

Step 2: Enter your Rendr credentials

1. Open the “Rendr Delivery Shopify” app.
2. Go to the “Settings” tab.
3. Under “Account details”, enter your Rendr credentials:
   • Tenant ID
   • Client ID
   • Client Secret
4. Click “Save”.

Step 3: Confirm Rendr carrier rates are enabled

1. Log in to Shopify Admin.
2. Go to “Settings > Shipping and delivery”.
3. Review your shipping profiles.

If rendr_delivery does not appear, add it manually:

1. Click “Add shipping option”.
2. Set “Rate type” to “Carrier or App calculated”.
3. Set “Carrier or App” to rendr_delivery.
4. Select both shipping services:
   • Rendr Fast
   • Rendr Flexible
5. Click “Save”.

Step 4: Configure store location

Rendr can automatically choose the best dispatch point.

1. Open the “Rendr Delivery Shopify” app.
2. Go to the “Locations” tab.
3. In “Store”, enter your “Store ID” (provided by the Rendr team).
4. (Optional) Set “Location selection mode”:
   • “ON”: Rendr determines the most suitable collection location based on pre-defined rules configured in Rendr’s system.
   • “OFF”: Use this if you only have one pick-up location.

Step 5: Configure parcel details

Rendr’s live rates at checkout require parcel sizes and weights to return a quote to customers. If your orders are packed in a standardised parcel, you can configure default parcel weights and dimensions.

Step 6: Enable checkout delivery options

This is where you configure which Rendr delivery services appear to customers at checkout.

1. Open the “Rendr Delivery Shopify” app.

2. Go to the “Rates” tab.

3. Under “Available Delivery Options”, activate the Rendr delivery services you’d like to offer at checkout:

   Service	Delivery timeframe
   Rendr Fast (3-Hour)	30 minutes to 3 hours
   Rendr Same Day / Next Day	Delivered today if ordered before 12pm, or next day if ordered after 12pm
   Rendr Standard	Delivered overnight / interstate

4. Edit the display text shown at checkout. For example:

   Service	Example checkout display text
   Rendr Fast	”3 Hour Delivery”
   Rendr Same Day / Next Day	”Same Day Delivery”

5. When you are ready to go live, set “Custom Shipping Rates” to “ENABLED”. This will show Rendr delivery options at checkout.

6. Click “Save”.

Step 7: Enable Quote Mode (if applicable)

Quote Mode allows Rendr rates to appear at checkout without creating deliveries in Rendr. By default, Quote Mode is “OFF”.

This is useful if:

• You want deliveries created through another system, for example, using Starshipit for your shipping and fulfilment workflow instead of the Rendr Delivery Dashboard.
• You only need to show Rendr delivery pricing (quotes) in Shopify checkout.

To enable Quote Mode:

1. Open the “Rendr Delivery Shopify” app.
2. Go to the “Settings” tab.
3. Set “Quote Mode” to “ON”.
4. Click “Save”.

Step 8: Test in UAT mode

Rendr Test Mode allows you to simulate deliveries without dispatching a driver. Please test the workflow in this mode before switching to Production.

To enable Test Mode:

1. Open the “Rendr Delivery Shopify” app.
2. Go to the “Settings” tab.
3. Set “Test Mode” to “ON”.

In Test Mode:

• Quotes work normally
• Deliveries are created for testing only
• No real driver allocation occurs

Step 9: Switch to Production mode

Once you have tested the end-to-end workflow in UAT and are ready to go live:

1. Open the “Rendr Delivery Shopify” app.
2. Go to the “Settings” tab.
3. Set “Test Mode” to “OFF”.
4. Click “Save”.

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Testing

Testing ensures delivery options and order creation work correctly.

Step 1: Place a test order

1. Go to your eCommerce site.
2. Add an item to your cart.
3. Proceed to checkout.
4. Enter the customer and address details. Choose an address within the agreed distance of your Rendr services (for example, Fast: 0 to 2 km from a dispatch location).
5. Confirm that Rendr delivery options appear under the shipping method at checkout.
6. Complete the checkout.

Step 2: Confirm delivery creation in Rendr

1. Log in to your Rendr Delivery Dashboard: https://retailer.rendr.delivery/login
2. Go to “Manage Deliveries”.
3. Find the new delivery linked to your Shopify order.

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Support and troubleshooting

Contact us

If you need assistance, contact Rendr Support.

Common issues