> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.rendr.delivery/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.rendr.delivery/_mcp/server.

# Get Help

If you can't find what you're looking for elsewhere in the Help Centre, our teams are here to help. To get the fastest response, reach out to the team below that best matches your query.

#### Delivery Queries

Missing, delayed, or damaged orders; delivery status; returns and refunds.

* Email: [support@rendr.delivery](mailto:support@rendr.delivery)
* Phone (AU): 1300 697 363
* Phone (NZ): +64 9 872 1322

#### Account Queries

Finance and billing queries — invoices, payments, and account statements.

* Email: [accounts@rendr.delivery](mailto:accounts@rendr.delivery)
* Or contact your Rendr Account Manager directly

#### Technical Queries

API integrations, webhooks, and technical questions about your setup.

* Email: [tech@rendr.delivery](mailto:tech@rendr.delivery)
* Or contact your Integration Manager directly

> **Tip**
>
> Before reaching out, check whether your question is already answered in the [Delivery Dashboard](/help-centre/delivery-dashboard/getting-started/accessing-the-portal) guides or the [Merchant Onboarding & Enablement](/help-centre/merchant-onboarding-enablement/configuring-order-cut-off-times) section — many common questions are covered there.

> **Note**
>
> For an order that's in progress and needs urgent attention, phone is the fastest way to reach our Delivery Experience Team. For everything else, email lets us route your query to the right team with full context.