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# Create & Manage Returns

Rendr's platform can facilitate a range of delivery types, including 30 minutes, Same Day, Scheduled, Overnight, and Returns. This guide covers Rendr's returns process, from creation to management, for both portal users and end customers.

## Accessing Returns

To access the Returns platform, navigate to **Return Item** in the menu.

## Creating a Return

### From a Previous Record

Search for an existing delivery created on Rendr's platform using a reference number, customer, or order details, and the return form is populated in one click.

### Create New Return

If a delivery doesn't exist in Rendr's system, or an entirely new return record is needed, enter the customer's address, return reference, original delivery reference (optional), and select which location the order is to be returned to.

### Products

Select or input the products being returned by the customer.

### Parcels

Parcel details — quantity, dimensions, and weight — can be manually entered, populated from a standardised parcel, or retrieved from a previous delivery. These values affect the available return services and price.

Maximum 1 parcel per return label. Create another return for each additional parcel.

### Select a Service

Once all return details are populated, select **Show Available Services** to see the most convenient and applicable return services. Select the desired service and proceed to review the return.

### Summary

Review the final details of the return, define the end receiver (customer), and select the customer notification method. You can also add an additional message to include in the customer communications.

## Receiver Experience

Based on the notification method selected in the Summary step, customers receive an email, SMS, or both, with instructions on how to finalise their return and a return label.

## Managing Returns

### Track Returns

The Manage Returns interface gives full visibility over the status of a return as it progresses — including booked, collected, and delivered to the receiving location. Search for specific return records, or filter by status, date, or location.

### Printing Labels

Select **Download Label** in the Manage Returns interface to open the return label in a new tab for download or print.

### Resend Notifications

Select **Resend** on the Manage Returns interface to resend return instructions and the label to the customer via SMS or email.

Rendr's support team is available 7 days a week. Contact the Delivery Experience Team on 1300 697 363 (Australia) or +64 9 872 1322 (New Zealand), or email [support@rendr.delivery](mailto:support@rendr.delivery).