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# Account Hierarchy & Access Levels

Account hierarchy lets you set up access at three main levels:

* **Organisational Level** – For groups managing multiple brands, providing visibility and control across all brands and their stores
* **Brand Level** – For teams managing one brand and all of its stores
* **Store Level** – For users who need access to just one store's delivery data and actions

This structure is ideal for large organisations, franchise groups, and multi-location retailers.

## Access Levels

### 1. Organisational Level

Provides oversight and management across all brands and stores within the organisation. Commonly used for executive teams, senior operations, and head office staff overseeing multiple brands.

Users can:

* View, create, and manage deliveries across every brand and store in the organisation
* Access organisation-wide reporting and analytics
* Manage brand-level and store-level configurations
* Switch between brands and stores from a single account

### 2. Brand Level

Provides a complete overview of deliveries across all stores for a single brand. Commonly used for brand HQ staff, regional managers, and brand-specific operations teams.

Users can:

* View, create, and manage deliveries for every store under the brand
* Access reporting and analytics for the brand
* Manage store configurations within the brand

### 3. Store Level

Restricts visibility and actions to one store. Commonly used for store managers and in-store team members.

Users can:

* View, create, and manage deliveries for their assigned store
* Access store-specific reporting and analytics
* Edit settings for their store (if permissioned)

## Switching Between Locations

If your account has access to multiple locations:

#### Open the location dropdown

Select the location dropdown at the top left of the portal.

#### Find the location

Search or scroll to find the organisation, brand, or store you want to view.

#### Select it

The dashboard and data update to that scope.

Organisational-level accounts can see all brands and stores. Brand-level accounts see all stores within their brand. Store-level accounts see only their assigned store.